Privacy Policy

1. Who We Are

Eucalyptus Tree Services & Landscaping is a locally owned tree care and landscaping company based in Nanaimo, BC, serving Vancouver Island. We operate this website at eucalyptuslandscaping.ca.

If you have any questions about this policy, you can reach us at: info@eucalyptuslandscaping.ca

2. Information We Collect

When you fill out our contact form to request a quote, we collect basic details needed to get back to you:

• Name: to address you properly
• Email address: to send your quote or reply to your inquiry
• Phone number: to call or text you about your project
• Property address: so we know where the job site is located
• Project description: details on the tree care or landscaping work you need

We do not collect any payment information or credit card numbers on this website.

3. How We Use Your Information

We only use the information you provide to:

• Respond to your inquiry or quote request
• Schedule an on-site visit and prepare an estimate
• Stay in touch regarding your project

We will never sell, rent, or trade your contact information to outside marketers.

4. Third-Party Form Processor

Our quote form is hosted securely by portal.buildwithdave.com. When you hit submit, your form details are sent through their platform so our team receives your request promptly.

They handle form submissions on our behalf and do not use your information for their own purposes.

5. Cookies & Analytics

We keep our site simple. We don't use tracking cookies, advertising pixels, or third-party web analytics to monitor your browsing habits.

The form may use essential session cookies to function properly while you fill it out.

6. Data Retention

We keep your contact info and project details for as long as necessary to complete your job and maintain standard business records.

If you'd like us to delete your details from our records at any time, just send us an email and we'll take care of it.

7. Your Rights (PIPEDA & BC Privacy Law)

As a resident of British Columbia, Canada, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) and BC's Personal Information Protection Act (PIPA), including the right to:

• Know what personal information we hold about you
• Request access to your personal information
• Request correction of inaccurate information
• Withdraw your consent and request deletion of your data
• File a complaint with the Office of the Information and Privacy Commissioner for BC

To exercise any of these rights, contact us at info@eucalyptuslandscaping.ca and we will respond within 30 days.

8. Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. Our website uses HTTPS encryption for all data in transit. Access to your submitted information is restricted to the business owner and any staff directly involved in fulfilling your request.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date at the top. Continued use of our website after changes constitutes acceptance of the updated policy.